It can be very stressful finding a carpet cleaner, especially if you don’t even know where to start.
Several questions probably come to mind. Which company do I choose? What type/kind of cleaning solution do they use? Is it soapy/foamy? Am I getting the best results for my money? Does the size of the room matter? What about pet spots? Will my carpet still look clean a couple weeks? Is it possible to clean an entire house for $79.00?
The following questions, posed to a potential carpet cleaner, will help you set real expectations and get a clearer understanding of what the small print in coupon ads really mean and determine the value of what you are paying for when you call for service on your carpets, rugs and upholstery.
What kind of cleaning agent/solution do you use? Is it soapy or foamy? (Using soap, or shampoo on carpet actually ATTRACTS dirt and contributes to re-soiling and can shorten the life span of your carpet/upholstery.) We always say “If you think soap and shampoo is good for your carpet, next time you shampoo you hair…….Don’t Rinse, and see how well that works!
What is your cleaning process for cleaning carpet/upholstery?
Are there extra charges for heavily soiled areas, pet spots, pre-treatments and/or Berber carpet?
Does the size of the room determine the cost of the quote? How many rooms/areas does your quote allow for?
Are there any trip charges?
Is there a fuel charge?
Do you guarantee your over-the-phone quotes?
Can I make out the check right now before you arrive? (They will probably choke up on that one.)
Will the carpet pads be wet/damp when you finish cleaning?
How long does it take for my carpet to dry?
Your potential carpet cleaner should be able to cheerfully answer these and any other questions to your satisfaction. An excellent carpet cleaner will make you feel that you have a partner who truly appreciates your business.
Look at their website and check out their social media sites like facebook and Twitter. Does the information mesh up with what was said on the phone? Do the products that are going to be used meet your standards? In today’s marketplace, there is a wealth of information that you can easily access.
By asking the right questions you should be able to look forward to a pleasant, enjoyable experience with a carpet cleaner you can and SHOULD trust. After all, not only is cleaning your carpet good for your home environment, but it should also prolong the life of your carpet. And there should NEVER be any surprises when you get your invoice.
“What should you expect to pay to have your carpets professionally cleaned? A good rule of thumb is about $40 a room.”
I hope this was helpful,
J.R. Mitchell, Owner
CitruSolution Carpet Cleaning – Suwanee, Sugar Hill & Buford, GA