Preparing Your Home:
Please have any and all furniture you want out of the room moved prior to our arrival. It is important to give your carpet a thorough vacuuming prior to your appointment. Remove fragile items such as lamps or picture frames from tabletops and clear the floor of toys, books and other small articles. Our cleaning process causes flooring surfaces to become very slippery; exercise extreme caution during and after your cleaning.
We pride ourselves on being very upfront about all pricing, so we DO NOT charge extra for spots, heavily soiled areas, etc. Our policy is cleaning should be INCLUDED in your cleaning. Not all stains can be removed from carpet; sometimes things spilled or tracked in can permanently damage carpet fibers. Our technicians will do their best to manage your expectations throughout the cleaning process.
Our schedule fills up fast, once a schedule is set we ask that you give us at least 2 business days notice to avoid a $50 cancellation charge. We appreciate the opportunity to serve you, and give the utmost attention to our clients. We ask that you be considerate of our schedule as well and please let us know if the time doesn’t work our for you. Thank you and see you soon!
Treatment and pricing for pet accidents is ALWAYS included in your cleaning. Urine, feces, blood or vomit may require additional cleaning procedures to address odor, bacteria and to remove stains that are otherwise irremovable. If you have not cleaned up the excess, it is classified as a clean up, not carpet cleaning. Pricing for these issues will be addressed on-site.
Area rugs require special treatment in order to be cleaned properly. Please call our office or ask our technician about cleaning and pricing for your area rugs. You can be assured that your rugs will be well taken care of with the utmost care.