Unfortunately, the carpet cleaning industry is NOTORIOUS for per spot fees and up-sells.
Shouldn’t CLEANING be INCLUDED in your cleaning when you are having your carpets cleaned?
Why do most carpet cleaners charge EXTRA for spots and heavily soiled areas?
Most people call to get their carpet cleaned when they see spots or heavily soiled areas. If spots and heavily soiled areas aren’t included when you get your estimate, what does it INCLUDE?
With CitruSolution SPOTS are INCLUDED!
If you get an estimate from another carpet cleaner ask them if you can pre-pay. Most carpet cleaners won’t let you pre-pay. The other thing you can do is ask, “Can I make out the check before you get here?” and wait for a response.
You could also try when they arrive say, “I was quoted ________ so I already made out the check.” The PROBLEM with this is if they change the price, which is likely, and you decide you’re not “going for” the bait and switch, they may pressure you into paying because they’re already there.
CitruSolution Carpet Cleaning
CitruSolution will email you an “EXACT-imate” when you schedule you appointment with us to have your carpets, rugs and/or upholstery cleaned. Your EXACT-imate will reflect what you have told us you want cleaned and the prices involved. They are called EXACT-imates because there are NO UP-SELLS! NO ADD-ONS! and NO HIDDEN FEES or FINE PRINT! There is a 3% charge if you use a credit/debit card.
If you are asked to pay more than your emailed EXACT-imate your entire job is on us!
If you are asked for money, it’s on me!
That’s the EXACT-imate GUARANTEE!
Your EXACT-imate will be emailed to you prior to your appointment time detailing the number of areas (rooms, halls & stairways) with the EXACT amount you will be charged if you pay by check or cash. If you have the number of areas changes, the EXACT-imate does too.